About IT Support
Acting as your virtual IT department, we supply IT support services and business systems advice. Providing you with a highly personal service, delivering first class support to your staff every working hour of the day, on every business day. Our service won't take a holiday, have sick days or arrive late for work.
You don't need to invest in a full time employee, and our service will always cost less than an equivalent internal IT support person or team - whilst delivering much more. Our service desk is always available to provide expert help from the most trivial issue to high level, strategic consultancy. With an IT support contract from SHAKYA INFOTECH, you'll have high level professionals on tap; from experts in Network Security, Data Backup, Email and Messaging, Microsoft Office applications, to PC and Server Hardware.
Our support service is designed for those businesses that need a complete support and backup solution all in one place.
It includes the following:
Networks Connected
We can connect your network of computers and servers. Let us develop a plan and configuration for your network that works without headache.
Servers and Client Workstations
We can work with the existing equipment your company has or build your company network from the ground up. We work with all of the major computer brand equipment.
Network Security, Remote and Mobile access
We keep you connected to your network and the bad guys out. Our remote acccess solutions keep you connected while on the go. Mobile email, VPN, Remote Computer access.
Wireless Networks
Need a wireless network for your laptop users? We can setup a secure wireless network that will free you of wires but keep your data safe.
Data Backup, Disaster Recovery
We can develop a data backup solution that will keep your data safe. You never know when a disaster of may happen to your business location. We can provide an offsite data backup solution that will keep a backup of your data in a secure, alternative location.
Email, Intranet, FTP, File Sharing
Microsoft Exchange, Microsoft SharePoint, FTP, file sharing. We have extensive experience with various communication and collaboration tools.
Anti-virus and Malware cleanup/prevention
We fight viruses and malware. Let us setup our tested solutions for preventing your network and computers from being harmed by viruses.
Network and Computer Maintenance
Let us develop a plan that will help maintain your network and computer needs. Whether updating hardware or software we can create a package that will work for you.
As part of our initial visit we will complete a free network audit to highlight any existing problems and to detail your network and allow us to manage it successfully. You will receive a network audit report and we will discuss any recommendations suggested to improve your network prior to engagement.
All of our customer networks are monitored 24 hours a day to pre-empt any problems that may occur. This includes monitoring of server disk space, servers health, Internet connections and availability of email services.
Our network support Service Level Agreement is second to none, offering a professional service and dealing with the problems quickly and efficiently.